Frequently Asked Questions
Everything you need to know about your journey to glowing, healthy skin.
When will my order ship?
All orders are processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your package's progress.
Are your products cruelty-free and vegan?
Yes, Timeless Skin Care is committed to ethical beauty. All of our products are 100% cruelty-free and formulated without any animal-derived ingredients.
What is your return policy?
We want you to love your skin. If you are not satisfied with your purchase, you can return unopened products within 30 days of delivery for a full refund.
Do you ship internationally?
We currently ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
How should I store my serums to maintain potency?
To ensure maximum effectiveness, store your serums in a cool, dark place away from direct sunlight. Some customers prefer keeping Vitamin C serums in the refrigerator to extend shelf life.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.